Unfortunately this problem did not get the solution we wish, the only conclusion we could get is that it was not a problem of the machine. So what changed, the client changed is type of service maintaining the same ISP, before he had only phone and Internet (ADSL) and now he has tv, phone and Internet (ADSL). After this change we have tested the machine and she received faxes with success whatever the timing we define on fax definitions. Anyway thanks for trying to help on this issue.
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